Box Office and Group Sales Specialist

Salary: $32,175.00 – $37,011.00 Annually

Location: Governors State University,
IL

Job Type: Professional/Civil Service Status

Job Number:
CS2024000003

Division: Division Of Arts And Letters

Department: Div Of Arts And
Letters

Closing Date
2/5/2024 11:59 PM Central
FLSA: Non-Exempt

Bargaining
Unit

0

Description

Governors State University is seeking to hire a Box Office
and Group Sales Specialist for the Center for Performing Arts to be responsible for coordinating all Arts in Education (AIE) and public
group orders.  The Center for Performing Arts (Center) serves more than 20,000 students, teachers, and parents; and generates over $100K in
revenue annually.  Responsibilities include creating contracts, communicating terms and procedures to educators, and collecting and
processing deposits and final payments.  In addition, this position supports the Center’s box office by training students and 900-hour
workers and has authority to act in a supervisory capacity in the absence of the Box Office Manager.

Essential
Responsibilities

45% Box Office Support

  •    Sell tickets for Center events (online, phone,
    and in person).
  •    Prepare financial/accounting reports for interested parties, including GovState departments and external
    rental clients.
  •    Work with the Executive Director, Cultural Marketing Director, and Box Office Manager to establish prices,
    discounts, and promotional offers.
  •    Demonstrate thorough knowledge of Spektrix ticketing software and Customer Relationship
    Management (CRM) software to build both general admission and reserved seating events; create pricing tiers and price bands, discounts, and
    coupons; assign marketing attributes and patron preferences.
  •    Generate end-of-day reconciliation statements and cash deposits.
  •    Assist customers with ticket purchase decisions; suggest additional purchase options by recommending upcoming events; provide
    directions to venue.
  •    Organize will call tickets for upcoming events; print and mail tickets for will call pickup.
  •  
     Answer box office incoming calls and route to appropriate person or department.
  •    Maintain 25K+ database (emails, home
    addresses, ticket histories, genres, contact preferences, point-of-contact history, and fund-raising prospects).
  •    Compile
    customer data for marketing Arts in Education and group sales.
  •    Maintain cash and bank; generate daily sales reports.
  •    Provide excellent customer service with knowledge of individual shows, ticket sales, prices, times of shows, act times, and
    information about the show and the theater.
  •    Maintain vouchers and comp tickets for various requests.
  •    Train box
    office student workers and part-time staff on box office procedures for phone etiquette, selling, reserving, exchanging, refunding tickets,
    and resolving customer complaints and problems.
  •    Stay up to date with the performing arts ticketing industry, including
    pricing, benefits, discounts, customer service, and communication.

45% Arts in Education and Group Sales Coordination and
Contract Execution

  •    Coordinate AIE and mainstage group orders for the Cener which serves more than 20,000 students,
    teachers, parents, and community members; and generates over $100K in revenue annually.
  •    Manage AIE and group contracts,
    including creation, distribution, execution, term adjustments, and enforcement.
  •    Coordinate hospitality in conjunction with the
    theater manager and patron services manager, bus drop-off and pick-up instructions, and special accommodations for school groups.

  •    Work with Patron Services Manager to coordinate, schedule, and assign staffing for AIE performances and group services.
  •  
     Work with the Director of Education to streamline AIE contracts and ensure procurement compliance.
  •    Serve as point of contact
    for AIE and group reservations, inquiries, and requests.
  •    Reserve tickets utilizing Spektrix Ticketing System.
  •  
     Monitor and process deposits and final payments; send confirmations and receipts for payments received.
  •    Track daily
    activities on Excel spreadsheets.
  •    Generate and distribute AIE contracts and payment confirmations to schools and educators.
  •    Contact clients for collection of payments by phone, email, or letter until terms on contract have been successfully
    completed.
  •    Work with Director of Education to create and distribute study guides, PowerPoint presentations, and other
    educational resources.

10% House Management/Hospitality/Educator Services

  •    Assist House Manager and
    Director of Education with AIE performances, including student arrival and dismissal to ensure safety.
  •    Act as liaison with
    teachers and educators to distribute pre-performance educational materials and post-performance surveys, and to respond to inquiries.
  •    Serve as assistant house manager or usher for events as needed.

Hourly Range: $16.50 to $18.98.
 (This
is a non-unionized position. Salary starts at the base and is determined based on Education and Experience exceeding the minimum
qualifications).

This position qualifies for an expansive suite of fringe benefits including, various insurance options, paid
time off, retirement and investment options, and tuition waivers. Visit: 
https://www.govst.edu/benefits/.

Required and Preferred
Qualifications

REQUIRED: DOCUMENTATION CONFIRMING HIGH SCHOOL COMPLETION OR EQUIVALENT MUST BE ATTACHED FOR
CONSIDERATION OF THIS POSITION, COLLEGE/UNIVERSITY TRANSCRIPTS MAY BE SUBSTITUTED (See “Special instructions to applicants” section
below).

1.    High school diploma or equivalent.
2.    Two (2) years of ticket office or customer service experience
comparable to the lower level of the series, which includes cash handling, accepting, or processing electronic payments including
requirements to reconcile sales, and purchases.
3. Illinois resident.

For more details regarding this classification, visit: https://www.sucss.illinois.gov/pages/classspec/Detail.aspx?tblClassIndexID=4225.

Supplemental
Information

DOCUMENTATION REQUIREMENT: 

For consideration, applicants are required to
attach the following:
 1: High School/GED diploma or transcript.  May be substituted with college transcript.
 2: Online Application -
Must be fully completed, include all dates of employment, employment status (full-time or if part-time, include percentages), job duties and
responsibilities (full details).
 3: Cover Letter.
 4: Resume.
 5: A list of three Professional References (We will only contact
your references if you are a finalist). 

RESIDENCY REQUIREMENT:
 Illinois residency required at the time of the
application. 

CREDENTIAL ASSESSMENT EXAM DETAILS:
 This vacancy involves a Credential Assessment Examination
which consist of a review and rating of the applicants Education, Experience, Licenses, and other qualifications. Applicants are required to
provide electronic documentation as listed above to verify that the minimum qualifications for this position has been
met. 

VETERAN’S PREFERENCE POINTS:
 Veterans may be eligible to receive additional points on a passing final
examination score. To determine eligibility, submit one of the following documents to the Department of Human Resources:
 1: Department
of Defense – DD214 / DD215
 2: National Guard – NGB22 Form
 3: Discharge Orders
 4: Reserves – DD256 Discharge
Certificate 

Note: Documentation must be received by the closing date of this posting.

Source link ]

Salary: $32,175.00 – $37,011.00 Annually

Location: Governors State University,
IL

Job Type: Professional/Civil Service Status

Job Number:
CS2024000003

Division: Division Of Arts And Letters

Department: Div Of Arts And
Letters

Closing Date
2/5/2024 11:59 PM Central
FLSA: Non-Exempt

Bargaining
Unit

0

Description

Governors State University is seeking to hire a Box Office
and Group Sales Specialist for the Center for Performing Arts to be responsible for coordinating all Arts in Education (AIE) and public
group orders.  The Center for Performing Arts (Center) serves more than 20,000 students, teachers, and parents; and generates over $100K in
revenue annually.  Responsibilities include creating contracts, communicating terms and procedures to educators, and collecting and
processing deposits and final payments.  In addition, this position supports the Center’s box office by training students and 900-hour
workers and has authority to act in a supervisory capacity in the absence of the Box Office Manager.

Essential
Responsibilities

45% Box Office Support

  •    Sell tickets for Center events (online, phone,
    and in person).
  •    Prepare financial/accounting reports for interested parties, including GovState departments and external
    rental clients.
  •    Work with the Executive Director, Cultural Marketing Director, and Box Office Manager to establish prices,
    discounts, and promotional offers.
  •    Demonstrate thorough knowledge of Spektrix ticketing software and Customer Relationship
    Management (CRM) software to build both general admission and reserved seating events; create pricing tiers and price bands, discounts, and
    coupons; assign marketing attributes and patron preferences.
  •    Generate end-of-day reconciliation statements and cash deposits.
  •    Assist customers with ticket purchase decisions; suggest additional purchase options by recommending upcoming events; provide
    directions to venue.
  •    Organize will call tickets for upcoming events; print and mail tickets for will call pickup.
  •  
     Answer box office incoming calls and route to appropriate person or department.
  •    Maintain 25K+ database (emails, home
    addresses, ticket histories, genres, contact preferences, point-of-contact history, and fund-raising prospects).
  •    Compile
    customer data for marketing Arts in Education and group sales.
  •    Maintain cash and bank; generate daily sales reports.
  •    Provide excellent customer service with knowledge of individual shows, ticket sales, prices, times of shows, act times, and
    information about the show and the theater.
  •    Maintain vouchers and comp tickets for various requests.
  •    Train box
    office student workers and part-time staff on box office procedures for phone etiquette, selling, reserving, exchanging, refunding tickets,
    and resolving customer complaints and problems.
  •    Stay up to date with the performing arts ticketing industry, including
    pricing, benefits, discounts, customer service, and communication.

45% Arts in Education and Group Sales Coordination and
Contract Execution

  •    Coordinate AIE and mainstage group orders for the Cener which serves more than 20,000 students,
    teachers, parents, and community members; and generates over $100K in revenue annually.
  •    Manage AIE and group contracts,
    including creation, distribution, execution, term adjustments, and enforcement.
  •    Coordinate hospitality in conjunction with the
    theater manager and patron services manager, bus drop-off and pick-up instructions, and special accommodations for school groups.

  •    Work with Patron Services Manager to coordinate, schedule, and assign staffing for AIE performances and group services.
  •  
     Work with the Director of Education to streamline AIE contracts and ensure procurement compliance.
  •    Serve as point of contact
    for AIE and group reservations, inquiries, and requests.
  •    Reserve tickets utilizing Spektrix Ticketing System.
  •  
     Monitor and process deposits and final payments; send confirmations and receipts for payments received.
  •    Track daily
    activities on Excel spreadsheets.
  •    Generate and distribute AIE contracts and payment confirmations to schools and educators.
  •    Contact clients for collection of payments by phone, email, or letter until terms on contract have been successfully
    completed.
  •    Work with Director of Education to create and distribute study guides, PowerPoint presentations, and other
    educational resources.

10% House Management/Hospitality/Educator Services

  •    Assist House Manager and
    Director of Education with AIE performances, including student arrival and dismissal to ensure safety.
  •    Act as liaison with
    teachers and educators to distribute pre-performance educational materials and post-performance surveys, and to respond to inquiries.
  •    Serve as assistant house manager or usher for events as needed.

Hourly Range: $16.50 to $18.98.
 (This
is a non-unionized position. Salary starts at the base and is determined based on Education and Experience exceeding the minimum
qualifications).

This position qualifies for an expansive suite of fringe benefits including, various insurance options, paid
time off, retirement and investment options, and tuition waivers. Visit: 
https://www.govst.edu/benefits/.

Required and Preferred
Qualifications

REQUIRED: DOCUMENTATION CONFIRMING HIGH SCHOOL COMPLETION OR EQUIVALENT MUST BE ATTACHED FOR
CONSIDERATION OF THIS POSITION, COLLEGE/UNIVERSITY TRANSCRIPTS MAY BE SUBSTITUTED (See “Special instructions to applicants” section
below).

1.    High school diploma or equivalent.
2.    Two (2) years of ticket office or customer service experience
comparable to the lower level of the series, which includes cash handling, accepting, or processing electronic payments including
requirements to reconcile sales, and purchases.
3. Illinois resident.

For more details regarding this classification, visit: https://www.sucss.illinois.gov/pages/classspec/Detail.aspx?tblClassIndexID=4225.

Supplemental
Information

DOCUMENTATION REQUIREMENT: 

For consideration, applicants are required to
attach the following:
 1: High School/GED diploma or transcript.  May be substituted with college transcript.
 2: Online Application -
Must be fully completed, include all dates of employment, employment status (full-time or if part-time, include percentages), job duties and
responsibilities (full details).
 3: Cover Letter.
 4: Resume.
 5: A list of three Professional References (We will only contact
your references if you are a finalist). 

RESIDENCY REQUIREMENT:
 Illinois residency required at the time of the
application. 

CREDENTIAL ASSESSMENT EXAM DETAILS:
 This vacancy involves a Credential Assessment Examination
which consist of a review and rating of the applicants Education, Experience, Licenses, and other qualifications. Applicants are required to
provide electronic documentation as listed above to verify that the minimum qualifications for this position has been
met. 

VETERAN’S PREFERENCE POINTS:
 Veterans may be eligible to receive additional points on a passing final
examination score. To determine eligibility, submit one of the following documents to the Department of Human Resources:
 1: Department
of Defense – DD214 / DD215
 2: National Guard – NGB22 Form
 3: Discharge Orders
 4: Reserves – DD256 Discharge
Certificate 

Note: Documentation must be received by the closing date of this posting.

, Box Office and Group Sales Specialist

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