Job Description Summary:
This is a seasonal part-time (20 hours per week, no more than 5 hours per day) position for the calling season of September-December and February-May. The Phonathon Manager manages the daily productivity of the call center and the student staff. The Phonathon Manager will help develop and execute strategies to achieve the dollar and donor goals of the call center and the professional development of student fundraisers. The incumbent will also be responsible for maintaining the general upkeep of the phonathon center and keeping materials and equipment organized. This position reports to the Associate Director of Annual Giving Operations on all aspects of the call center.
Minimum Qualifications:
- The successful candidate must have one year of leadership or supervisory experience.
- The successful candidate must have excellent verbal communication skills and a strong work ethic.
- The ability to work evening and weekend hours is required. Phonathon calling takes place Sunday 11:00 am-4:00 pm and Monday – Thursday 5:45 pm – 9:00 pm.
Preferred Qualifications:
- Bachelors degree.
- Experience with automated calling software such as WBTs Donor Connect preferred, but not required.
- Experience in fundraising, telemarketing, marketing, or non-profit philanthropy initiatives preferred.
Specific Duties:
Duty: Provide supervision of phonathon calling sessions in coordination with the Associate Director. This includes motivating and assisting callers, monitoring calls and giving feedback and notifying the Associate Director of any issues.
Percentage of Time: 70
Duty: Oversee nightly shift games and competitions. Collaborate with the Associate Director to implement new competitions and prizes to incentivize callers to reach their fundraising goals.
Percentage of Time: 10
Duty: Maintain the phonathon center by keeping the laptops and headset equipment organized. Keep an inventory of the snacks and supplies and notify the Associate Director when additional supplies are needed.
Percentage of Time: 5
Duty: Responsible for achieving proficiency in all of aspects of calling software. This includes helping callers navigate the scripts and calling assignments and assigning callers prospects during shift.
Percentage of Time: 10
Duty: Other duties as assigned by the Associate Director.
Percentage of Time: 5
Salary Range
Maximum: $25.00
Minimum: $16.00
Benefits Summary:
Applicants, please note that actual compensation is determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location, among others. The offered wage or salary is only one aspect of an employees total compensation
Benefits include a comprehensive health and wellness plan, tuition remission program for employee, spouse, and dependent children, a generous contribution to the Universitys 403B retirement plan, and a generous time off plan.
Employment is contingent upon successful completion and clearance of a background check and employment verification.
Location: La Verne Main Campus
Close Date:
Open Until Filled: No
To be considered for this position please visit our web site and apply on line at the following link: http://laverne.edu
Institutional Profile
Located in Southern California, the University of La Verne offers a distinctive and relevant educational experience to a diverse population of students, preparing them for successful careers and a commitment to lifelong learning across the liberal arts and professional programs. The academic units of the not-for-profit university include the College of Arts and Sciences, the College of Business and Public Management, the LaFetra College of Education, and the College of Law. The university offers both undergraduate and graduate programs, including degree programs tailored for working adults. The university’s central campus is located 30 miles east of Los Angeles in the historic Old Town section of La Verne, a city with a population of approximately 35,000 at the foothills of the San Gabriel Mountains. The university also has eight regional campuses throughout California and the College of Law campus in Ontario, California. The university is classified as a Carnegie Doctoral Institution with moderate research activity. Core values are reflected throughout all curricular and co-curricular programs, its emphasis on close professor-student interaction, personal support of its students, and its diversity.
The University of La Verne prides itself in being reflective of the diversity of Southern California. Approximately 80 percent of its nearly 8,500 students come from diverse backgrounds and the U.S. Department of Education has designated the university as a Hispanic Serving Institution (HSI). With 80,000 alumni, the university fulfills a critical community function in educating students from underserved populations, many of whom are the first generation in their family to attend college.
The University of La Verne is an equal opportunity employer and does not discriminate against employment or employees on any basis prohibited by state and federal law. University of La Verne hires and promotes individuals based on their qualifications and is consistent with applicable state and federal laws, without regard to race, color, religion, gender, disability, medical condition a or sexual orientation
jeid-205c8cf5a3612948a698f98ac968a3a7 
Job Description Summary:
This is a seasonal part-time (20 hours per week, no more than 5 hours per day) position for the calling season of September-December and February-May. The Phonathon Manager manages the daily productivity of the call center and the student staff. The Phonathon Manager will help develop and execute strategies to achieve the dollar and donor goals of the call center and the professional development of student fundraisers. The incumbent will also be responsible for maintaining the general upkeep of the phonathon center and keeping materials and equipment organized. This position reports to the Associate Director of Annual Giving Operations on all aspects of the call center.
Minimum Qualifications:
- The successful candidate must have one year of leadership or supervisory experience.
- The successful candidate must have excellent verbal communication skills and a strong work ethic.
- The ability to work evening and weekend hours is required. Phonathon calling takes place Sunday 11:00 am-4:00 pm and Monday – Thursday 5:45 pm – 9:00 pm.
Preferred Qualifications:
- Bachelors degree.
- Experience with automated calling software such as WBTs Donor Connect preferred, but not required.
- Experience in fundraising, telemarketing, marketing, or non-profit philanthropy initiatives preferred.
Specific Duties:
Duty: Provide supervision of phonathon calling sessions in coordination with the Associate Director. This includes motivating and assisting callers, monitoring calls and giving feedback and notifying the Associate Director of any issues.
Percentage of Time: 70
Duty: Oversee nightly shift games and competitions. Collaborate with the Associate Director to implement new competitions and prizes to incentivize callers to reach their fundraising goals.
Percentage of Time: 10
Duty: Maintain the phonathon center by keeping the laptops and headset equipment organized. Keep an inventory of the snacks and supplies and notify the Associate Director when additional supplies are needed.
Percentage of Time: 5
Duty: Responsible for achieving proficiency in all of aspects of calling software. This includes helping callers navigate the scripts and calling assignments and assigning callers prospects during shift.
Percentage of Time: 10
Duty: Other duties as assigned by the Associate Director.
Percentage of Time: 5
Salary Range
Maximum: $25.00
Minimum: $16.00
Benefits Summary:
Applicants, please note that actual compensation is determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location, among others. The offered wage or salary is only one aspect of an employees total compensation
Benefits include a comprehensive health and wellness plan, tuition remission program for employee, spouse, and dependent children, a generous contribution to the Universitys 403B retirement plan, and a generous time off plan.
Employment is contingent upon successful completion and clearance of a background check and employment verification.
Location: La Verne Main Campus
Close Date:
Open Until Filled: No
To be considered for this position please visit our web site and apply on line at the following link: http://laverne.edu
Institutional Profile
Located in Southern California, the University of La Verne offers a distinctive and relevant educational experience to a diverse population of students, preparing them for successful careers and a commitment to lifelong learning across the liberal arts and professional programs. The academic units of the not-for-profit university include the College of Arts and Sciences, the College of Business and Public Management, the LaFetra College of Education, and the College of Law. The university offers both undergraduate and graduate programs, including degree programs tailored for working adults. The university’s central campus is located 30 miles east of Los Angeles in the historic Old Town section of La Verne, a city with a population of approximately 35,000 at the foothills of the San Gabriel Mountains. The university also has eight regional campuses throughout California and the College of Law campus in Ontario, California. The university is classified as a Carnegie Doctoral Institution with moderate research activity. Core values are reflected throughout all curricular and co-curricular programs, its emphasis on close professor-student interaction, personal support of its students, and its diversity.
The University of La Verne prides itself in being reflective of the diversity of Southern California. Approximately 80 percent of its nearly 8,500 students come from diverse backgrounds and the U.S. Department of Education has designated the university as a Hispanic Serving Institution (HSI). With 80,000 alumni, the university fulfills a critical community function in educating students from underserved populations, many of whom are the first generation in their family to attend college.
The University of La Verne is an equal opportunity employer and does not discriminate against employment or employees on any basis prohibited by state and federal law. University of La Verne hires and promotes individuals based on their qualifications and is consistent with applicable state and federal laws, without regard to race, color, religion, gender, disability, medical condition a or sexual orientation
jeid-205c8cf5a3612948a698f98ac968a3a7
, Phonathon Manager – HigherEdJobs